Feedback & complaints
Tell us how we're going
Compliments, suggestions and complaints all help us improve. You can give feedback anonymously, and making a complaint will not affect the services you receive from us.
How to give feedback
- Use the form on this page
- Call us on 0418 789 939
- Email admin@leadwiseconnect.com.au
- Write to us at Level 1, 1 Palmerston Circuit, Palmerston NT 0830
You can ask a family member, friend, advocate or anyone you trust to help you, or to give feedback on your behalf.
What happens next
- We acknowledge it. We'll let you know we've received your feedback.
- We look into it. We'll listen, work through it fairly and keep you informed.
- We respond. We'll tell you the outcome and any action we're taking.
Placeholder – to confirm: acknowledgement and resolution timeframes, in line with LeadWise's complaints management policy.
NDIS Quality and Safeguards Commission
If you're an NDIS participant and you're not satisfied with how we handle your complaint — or you'd rather not raise it with us — you can contact the NDIS Quality and Safeguards Commission:
Phone: 1800 035 544 (free call from landlines)
TTY: 133 677, then ask for 1800 035 544
Website: www.ndiscommission.gov.au/complaints
Interpreters can be arranged. Check the Commission's website for current contact hours.