LeadWise Connect – Connecting People to Possibilities

NDIS · Northern Territory

NDIS Support Coordination

Level 2 Support Coordination and Level 3 Specialist Support Coordination for NDIS participants with self-managed or plan-managed funding in Palmerston, Darwin and across the Northern Territory.

Make a referral Talk to a Support Coordinator

What is Support Coordination?

Support Coordination helps you understand and use your NDIS plan. A Support Coordinator works with you to find, connect with and coordinate the supports and services that help you work towards your goals — and helps build your own skills and confidence to manage your supports over time.

Support Coordination is funded through your NDIS plan when the National Disability Insurance Agency (NDIA) has included it. There are different levels, depending on how much help you need.

Level 2

Coordination of Supports

For participants who need help to understand their plan, choose providers, set up service agreements and bookings, and keep supports working together. Your Support Coordinator helps you build the skills to direct your own supports.

Level 3

Specialist Support Coordination

For participants whose situations are more complex — for example where there are higher risks, multiple systems involved (such as health, housing or justice), or barriers that need specialist skills to work through. The focus is on reducing complexity and building stability.

Who is it for?

  • NDIS participants in the Northern Territory who have Support Coordination or Specialist Support Coordination funded in their plan, and whose Support Coordination funding is self-managed or plan-managed
  • Families, carers and nominees supporting a participant
  • Professionals and organisations referring a participant (with the participant's consent)

Who we can support

LeadWise Connect supports NDIS participants with self-managed or plan-managed funding for Support Coordination. We are not currently able to support NDIA-managed (agency-managed) plans.

Not sure whether Support Coordination is in your plan, or how your plan is managed? Check your plan, or contact us and we can help you work it out.

How funding works

In general terms:

  • Support Coordination is a capacity building support. If the NDIA includes it in your plan, it appears as a specific budget for Support Coordination.
  • The amount of funding sets how many hours of support are available over your plan period, so we'll talk with you about how best to use them.
  • Prices are charged in line with the NDIS Pricing Arrangements and Price Limits that apply at the time.
  • Before we start, we'll agree on a service agreement with you that explains what we'll do and how it's charged.
  • If your plan is plan-managed, we invoice your plan manager. If it's self-managed, we invoice you (or your nominee) and you pay from your NDIS funding.

For official information about plans and funding, visit the NDIS website at www.ndis.gov.au.

What we do

  • Get to know you, your plan and your goals
  • Explain your plan and funding in plain language
  • Help you find and choose providers, and set up service agreements
  • Coordinate supports so they work together
  • Help when things change or a crisis comes up
  • Help you prepare for plan reassessments and keep records of your progress
  • Build your skills and confidence to manage your own supports

Common questions

Questions about Support Coordination

Can I choose my own Support Coordinator?

Yes. You have choice and control over who provides your supports. If Support Coordination is funded in your plan, you can choose a provider that suits you. We can support you if your Support Coordination funding is self-managed or plan-managed.

What's the difference between Level 2 and Level 3?

Level 2 (Coordination of Supports) helps you connect with and manage your supports. Level 3 (Specialist Support Coordination) is for more complex situations that need a specialist approach. Your plan will show which level is funded.

Can you support me if my plan is NDIA-managed?

Not at the moment. NDIA-managed (agency-managed) funding can only be used with registered NDIS providers, so we can currently only support participants whose Support Coordination funding is self-managed or plan-managed. If you'd like to change how your plan is managed, you can talk to your NDIS planner or Local Area Coordinator.

Do you work outside Palmerston and Darwin?

We support participants across the Northern Territory. Contact us to talk about how we can work with you where you live, including by phone or video.

What if I don't have Support Coordination in my plan?

Talk to your NDIS planner, Local Area Coordinator or the NDIA about whether it should be included. You're welcome to contact us with general questions too.