Tell us how we're going

How to give feedback

• Use the form on this page
• Call us on 0418 789 939
• Email admin@leadwiseconnect.com.au
• Write to us at Level 1, 1 Palmerston Circuit, Palmerston NT 0830

You can ask a family member, friend, advocate or anyone you trust to help you, or to give feedback on your behalf.

What happens next

1. We acknowledge it. We'll respond within 2 business days.
2. We look into it. We'll listen, work through it fairly and keep you informed.
3. We resolve it. We aim to resolve issues within 14 days, and we'll tell you the outcome and any action we're taking.

We'll respond within 2 business days and aim to resolve issues within 14 days, in line with LeadWise Connect's complaints management policy. If a matter is complex and needs more time, we'll keep you updated.

NDIS Quality and Safeguards Commission

If you're an NDIS participant and you're not satisfied with how we handle your complaint — or you'd rather not raise it with us — you can contact the NDIS Quality and Safeguards Commission: